Appointments

 

Book an Appointment

anima

anima

Submit a medical or admin request online and get the help you need - without waiting on the phone for an appointment.

Submit a request

Check your Condition First

Many conditions can be treated without the need to see your GP.

 

Pharmacy & Self-Care

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Urgent Appointment

Book a Routine Appointment

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Home Visits

Home visits are for patients who are too ill to attend the surgery. A doctor can see four to six patients at the surgery in the time it takes to do one home visit.

Requests for home visits should be made to the surgery as early as possible, but before 10.30am

You will be asked by the receptionists the reason for the visit and contact details of the person making the request.  This allows the doctor to make a decision if the visit is appropriate or whether other action would be better for the patient.

Visits are made when the patient's medical condition is such that it would be detrimental to their health to travel to the surgery.

Visits are carried out by the visiting doctor for that day, which varies from day to day as determined by the practice workload and doctors' timetables/commitments. It is not possible to request a visit from a particular doctor.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01892 541 444 (Greggs Wood) / 01892 863 040 (Speldhurst).
  2. Cancel an appointment online
  3. Cancel through the NHS App

Out of Hours

Improved Access Opening Times

You can now see or speak to a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm (some practices offer early morning appointments)
  • Saturdays and Sundays/Bank Holidays

These appointments offered could be:

  • At your registered practice
  • At another local GP practices
  • At another local NHS service - such as a General Practice Hub

What type of appointments will be available?
Evening appointments between 6.30pm to 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appointments. 

On Saturdays, a clinical professional will be available between 8.00am to 12.00pm at a practice in your local area (times may vary).

Who can book these appointments?
Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 
In order to book these appointments, you contact your surgery via the online request through Anima.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy